DISCOVER A RANGE OF AFTER SALES SERVICES
WE ENSURE OUR CLIENTS A HASSLE FREE EXPERIENCE
Protect your software, applications, and hardware investments with Microtech’s long trusted, secure, and comprehensive support and service. We provide end-to-end support and guidance-when, how, and where you need it.
1. CONTINUOUS PRODUCT DEVELOPMENT:
Essential software updates and new releases, at least twice a year, continuously helps you stay updated with new functionality, more reports and analytics to include in your dashboards, and improvements across the board. In addition to utilizing the latest available technologies to enhance your business productivity.
2. HELP DESK AND SUPPORT TEAMS:
Proactive online support tools, a well trained help desk team, and support services helps you mitigate risk, reduce costs, and gain competitive advantage.
3. CUSTOMIZATION TEAMS:
Whether you need help with customized reports or forms, dashboards, or workflow process assistance, our qualified development team response will be immediate. Rest assured we value your daily operation continuity and are keen to enhance your business competitiveness.
4. MICROTECH LEARNING :
Empower your team with private training from Microtech qualified trainers. With course content and an agenda that can be tailored to your specific requirements, your team will explore issues specific to your organization with training conducted at your location or in a private virtual setting dedicated to your learners. Drive instant user productivity, reduce costs, and accelerate solutions adoption.
5. SOLUTION IMPLEMENTATION:
Change management is a big challenge. Change for your people is as big as the software impact on your business.In Microtech implementation, you’ll be working with Microtech implementation teams and consultants from day one. They continuously provide help to ensure your path to live operation is as short as possible.
6. IT CONSULTING SERVICES:
Microtech IT Consultation senior IT consultants team with over 30 years experience in IT infrastructure and security planning, erection, and maintenance. They can also lay out or review your business process through comprehensive IT & infrastructure audits, vulnerability assessments, and/or remote access solutions.
7. CLOUD HOSTING:
Microtech hosts its applications on the cloud on premium secure servers and daily backups to provide you with a secure, fast, uninterrupted operation. Whether you are a Microtech Cloud application subscriber or even have a legacy perpetual license, Microtech hosting is for you.
8. INFRASTUCTURE:
Review current infrastructure components and provide topology, capacity planning and related hardware and network application recommendations and implementation. LAN/WAN areas are examined for appropriate switching, routing, segmentation, Virtual LAN assignment, isolation along with appropriate security implementations. User management, help desk, ticket systems, reports, system controls, auditing and alerting. Security is particularly addressed to fortify, segregate and isolate public/DMZ/LAN traffic to mitigate threats - internal or external.
9. BUSINESS PROCESS AUTOMATION:
Analysis of the daily business process to identify improvements in productivity, cycle times and quality. The review develops a thorough understanding of the daily business cycle, supply chain, internal processes and systems. The product lifecycle from acquisition/inception all the way to client delivery is examined and suggested changes, additions or modifications are then recommended.
10. IT SECURITY AUDIT :
Examine the IT systems to ensure sufficient operational and security controls, data security, infrastructure and cable plant evaluation, operational workflow, facilities, power, logical an physical vulnerabilities.
Audits require access to all IT documentation facilities, IT staff, business owner feedback and challenges.The depth and scope are pre-agreed upon and usually address internal and external security vulnerabilities and extend to penetration testing, high availability, business continuity and disaster recovery.
ensure provision of automated 'meaningful use data' for appropriate action based on triggers, re-order levels or faults to avoid business operations interruptions.
MICROTECH Cloud ERP SUPPLY CHAIN
Microtech Financials provides you with end-to-end unified transactions, analytics, and planning tools. Designed with highly configurable streamlined and intelligent automated processes for greater effectiveness. It will also provide actionable notifications at the point of decision for real-time decisions to improve profitability.
OPTIMIZE INVESTMENT
Too much inventory means cash is invested where it isn’t needed. Too little means production cannot begin or may be a sale is lost. Manage the velocity of movements through Microtech Cloud ERP Supply Chain, and move it to where it is needed to maximize your profits.
QUOTING IS KEY TO SALES
A good quote system is invaluable to your business. Microtech Cloud ERP Supply Chain gives you the key data to provide your customers with the right cost and when they can have your goods. Whether you sell what is on shelf or what you would sub contract or produce.
BOOKING IS ESSENTIAL FOR PLANNING
This is the moment a customer order is placed. It is result of the prospecting and quoting that preceded. When the order is booked, Microtech Cloud ERP system transfers demand to other systems and if the item is not on shelf this becomes the beginning the procurement cycle and planning of materials and capacity to as manufacture the order or deliver the service.
MANAGE EXCEPTIONS
A good percentage of the customer orders involve changes and exceptions. Keep your customers happy by preemptively addressing at-risk-orders in time to take corrective action. Gain real-time visibility into order status and conduct what-if analysis to evaluate and pick the best option. Handle your customer change requests smartly through instant on-line change queries and new ‘Available To Promise’ dates.
INTEGRATE ORDER-TO-CASH
Make optimal product availability commitments, taking advantage of all available supply, to increase revenues and customer satisfaction while reducing fulfillment costs. Allocation by demand ensures that scarce supply is reserved for the most important customers. View alternate availability options, and perform what-if simulation using embedded analytics to make tradeoffs between competing customer orders for maximum profitability.
FULFILL WITH FLEXIBILITY
Improve customer satisfaction by capturing and validating orders online to ensure fewer processing exceptions and faster order execution. Orchestrate seamless ordering and complex product deliveries with associated services. Meet your customer requirements with multiple fulfillment options such as drop-ship, back-to-back, and configure-to-order.
MANAGE PROCURE-TO-PAY
Microtech Cloud ERP enables automating and streamlining purchasing transactions and enforcing the procurement policies, and provide your buying to the professionals insight into exceptions, status, and actions required. Vendor evaluations and supplier In and agreements leverage negotiated pricing. Create purchase orders from approved requisitions without intervention and increase productivity while enforcing.
ENABLE ONLINE ORDERING
Microtech Cloud ERP enables your customers to check items, availability, and place orders online through a user-friendly intuitive interface that is completely integrated with your system. Not only does this increase sales and revenues, but also increases customer satisfaction and increases productivity of your sales/ordering team.
MICROTECH Cloud HUMAN CAPITAL MANAGEMENT
Microtech Cloud Human Capital Management (HCM) offers a complete solution for workforce planning, recruiting, self-service transactions, talent management, learning, time tracking, and payroll. This system integrates with Microtech Cloud Financials, Microtech Cloud Supply Chain, and Microtech Cloud Retail providing a seamless environment to maximize human capital satisfaction and workforce productivity.
ENABLE ONLINE ORDERING
Not all data is created equal. Access to some types of data - such as payroll reports or sensitive employee information - should be limited to limit the like lihood of a dangerous and costly data breach. As with the rest of Microtech Cloud ERP, Microtech Cloud HCM user access controls allow you to decide who gets to see what.
WORKFORCE PLANNING
Staring with your organization chart, job skills required, and budget, you plan for recruits, appraisals and promotions, posts relocation, and learning management.
SECURE
Manage a diverse, global workforce using a single global person record. Manage labor rules, re-orgs, position management, best-fit analysis for qualified worker identification. Specify your workflow for approvals and delegation, predict performance of individuals and teams. Use the role-based dashboards for quick spotting of talents and problems.
TALENT AND LEARNING MANAGEMENT
Drive your business priorities by giving your people personalized learning opportunities to increase their competencies, skills, and knowledge. Giving them the opportunity to learn about their career path, job descriptions, appraisal criteria and KPI’s, enhances their ability to progress up the ladder and provide the organization with their best.
PROJECT TIME ALLOCATION MANAGEMENT
Manage your workforce time sheets on different projects/customers/locations for proper billing and payroll calculation. Microtech Cloud HCM enables you to use time sheet data to bill your customers or to calculate project/task direct labor cost. Depending on your payroll calculation rules, you could also use such time allocation for payroll calculations.
PAYROLL
Simplify how you pay your workforce with a highly configurable solution for efficient, compliant payroll processing across the globe—no matter your locations, industry, company size, currencies, or worker types. Microtech Cloud HCM PAYROLL is highly configurable and adaptable to suit your needs, no matter what labor laws are, how often they change,
MICROTECH Cloud RETAIL
Microtech Cloud Retail enables you to make sure customers get the product they want, at a price they want, when and where they want it. A real-time, exception-based view across all merchandising transaction data provides retailers with the information they need to make better-informed, rapid decisions.
PLANNING
Microtech Cloud Retail enables your merchandizers oversee functions such as budget planning, open-to-buy, purchasing, pricing, and mark down pricing which protects your gross margins to maximize your investment.
DISTRIBUTION
Microtech Cloud Retail gives you complete control over receiving and automatically distributing goods based on multi-profile stores, fulfilling orders, and processing and closing out invoices to help ensure accurate financial data.
ALLOCATION MANAGEMENT
Microtech Cloud Retail enables retailers to reduce the time and cost it takes to perform daily merchandising activities from automated replenishment and/or transfers based on goods vulnerability (build to figure exceptions) to financial inventory valuation, and tracks where items are in their lifecycle.
SALE MANAGEMENT
Microtech Cloud Retail provides the what-if analysis required for proper sale management and promotions from selecting sale items to mark downs seeing how your gross profit margin will be affected, to ensure your sale pricing keeps intact your margins.
POINT OF SALE
Microtech Cloud Retail includes fully integrated seamless POS designed to be user friendly, fast, with failover functionality for maximum customer satisfaction and very low TCO.
MICROTECH Cloud MANUFACTURING
Keeping on top of the various activities and processes involved in product production, sales, and distribution can be a tremendous challenge.
Microtech Daylight Cloud Manufacturing will improve all facets of operations, from engineering, to planning, sourcing and procurement, through production, quality testing, and delivery. As a result, you can boost efficiency, reduce costs, improve product quality, reduce waste, and increase sales and profitability.
IMPROVED VISIBILITY
All departments across your entire business can access and view the same consistent and accurate data in real time. So, everyone from the engineering teams to the production floor to the purchasing and finance departments has complete visibility into designs and plans, production status, quality control, inventory, cost of goods sold, and more. This enables better, smoother coordination and execution of all related processes and procedures.
INCREASED EFFICIENCY
Microtech Daylight Cloud Manufacturing allows you to track all supply chain activities in great detail from start to finish – a task that would be nearly impossible otherwise. So, procedures and processes that hinder productivity and slow down the design, creation, and delivery of goods can be instantly identified, and corrective action can be swiftly taken to ensure optimum efficiency.
ON TIME DELIVERY
Improved control over components inventory, more accurate demand planning, streamlined production scheduling, and more effective coordination of distribution channels enables you to improve on-time delivery of products, a critical performance metric for today’s manufacturers.
ENHANCED PRODUCT QUALITY
Microtech Daylight Cloud Manufacturing makes it easier for businesses to monitor product defects and problems, pinpoint exactly where in the design or production process the issue is occurring, and take the needed steps to ensure products of the utmost quality. This, in turn, will boost sales, customer satisfaction, and profits.
REDUCED COSTS
Increased worker productivity minimizes overtime and related labor and payroll expenses. Enhanced precision in production floor processes reduces the scrap and re-work that can drain financial resources. Better tracking of components and turnover of finished goods, combined with more accurate demand planning, eliminate costly excess inventory. And, improved visibility into all financial aspects of production can help identify potential areas for savings and reduce cost of goods sold.
MICROTECH Cloud ERP FINANCIALS
Microtech Financials provides you with end-to-end unified transactions, analytics, and planning tools. Designed with highly configurable streamlined and intelligent automated processes for greater effectiveness. It will also provide actionable notifications at the point of decision for real-time decisions to improve profitability.
PROFITABILITY AND COST MANAGEMENT
Assess your profit and margin with predictive analytics, integrated planning, and real-time reporting. Manage profitability and continuously fine tune your operation based on customer experience analysis provided by comprehensive reporting and dashboards.
REVENUE ACCOUNTING
Handle your billing, orders, invoices, payments, and collection from multiple Microtech and non-Microtech systems. Analyze your customer order and payment patterns through comprehensive reporting designed to help you focus on maximizing customer experience.
ACCOUNTING
Combine financial and management accounting and profitability data. Consolidate your accounting books through automated processes and close your books faster. Locate anomalies and immediately provide auditors with comprehensive cross-check analysis and audit trail information.
CASH MANAGEMENT
Optimize treasury processing with real-time analysis and compliance reporting. Better manage multi national accou nting and reporting. Predict cash flow accurately and mitig ate risk proactively. Manage liquidity efficiently through the birds eye view provided through comprehensive reporting.
FINANCIAL OPERATIONS
Improve working capital and financial health with real-time analysis. Aids you in assessing customer credit risk and reso lving disputes. Reporting aids in minimizing days sales outst anding through prioritizing collections. Microtech Cloud ERP FINANCIALS is used to automate your financial forecasting.
PROJECT ACCOUNTING
Microtech Cloud ERP Project Accounting fully integrates with Microtech Cloud Purchasing, Accounting, Payables, Expenses, Inventory Management, Cost Management, and Fixed Assets to capture project related transactions and calculate your project cost and profitability faster.